Amy Spruce

Personal Statement

I am an enthusiastic and reliable worker, who enjoys being kept busy day to day at work and completing my tasks to the highest standard possible. I have a lot of experience in customer service, working under pressure and flexible working hours. I enjoy meeting new people and working in a team with them, but also know when it is appropriate to work individually.

Work experience

Highways Development Business Administration Apprentice: Telford and Wrekin Council

2013 - Present

My present role as a Highways Development Business Administration Apprentice involves working in a busy and varied environment, I use standard software – word, excel, PowerPoint – and technical software that is specific to my job – mapping systems.

I produce letters on a daily basis quickly, efficiently and accurately as required by internal and external customers who require detailed and specific information, maintaining confidentiality and ensuring I meet target deadlines.

I also undertake any adhoc duties as required from my colleagues within the office, these include typing, taking messages, photocopying, filing, delivering cheque’s, keeping accurate records of all invoice and Cheque payments,

I provide advice to customers, colleagues and Members over the phone in a professional and courteous manner.

I have a friendly and approachable manner and will obtain guidance and support if unable to answer queries, I have an excellent telephone manner and can take detailed and accurate information.

Crew Member: McDonalds

2010 - 2013

Responsible for giving customers a good quality and enjoyable experience at McDonalds and leaving them happy and wanting to return.

I gathered a lot of experience due to the vast variety of jobs at McDonalds, this included order taking face-to-face and over head-set, working within the kitchen, cleaning and maintaining a safe working area, a lot of customer service, dealing with complaints and difficult customers, trying to solve these problems so they do not need to be taken any further.

I was a very experienced member of staff meaning I was trusted to be in charge when managers could not be on the floor, I would sometimes have to run an area, meaning I had a lot of team work experience, but I also had to give orders out to other members of staff who were not as experienced. I also got given a chance from time to time to do SOC’s on people, which check their knowledge on important information e.g. cleanliness, service. This is something the employees may fail/pass, so it is important.

Working at McDonalds helped me develop my people skills this included being friendly, polite, chatty and to communicate effectively with my customers and the members of staff I worked with, it also included being able to take orders from managers.

Languages

English

Sectors

BUSINESS ADMINISTRATION

CUSTOMER SERVICES

SALES

Skills

VERBAL AND WRITTEN COMMUNICATION

ORGANISATIONAL

TIME MANAGEMENT

MICROSOFT OFFICE

2010 - present

Education

New College Telford (A-Levels):

Business studies – A
Health and social care – A
Psychology – C
Sociology - C

Thomas Telford School (GCSE’s):

Mathematics - B

English - BB
Science - AB
Business Studies – A*
Dance - BBB
Music - B
Leisure&Tourism – AB
French – B
Design Technology – A
ICT - BB