An IT contractor with twenty years experience in desktop and server infrastructure, service delivery and technical support; used to working in ITIL defined environments operating to key performance indicators and within service level agreements.
Matt has worked in various roles for brand names including Samsung, Epson, Compucenter, and HP providing hands on, straight talking, get it done solutions.
An ideal role would be one which allows Matt to expand his Japanese language ability whilst utilising his IT skills.
Nov 2014 - Seeking work
July 2013 – Nov 2014 - Property development.
May – July 2013 - Returned to Japan to assist a friend in his PR business by providing English language support for SMEs.
Aug – April 2013 - Various contract roles
May – July 2012 - Took redundancy from HP so that he could fulfil a personal ambition to visit Japan and immerse himself in the culture.
2008 – Apr 2012 - Service delivery team lead, HP Enterprise Services, RAF Shawbury.
HP is partner to the Ministry Of Defence as part of the ATLAS consortium to provide IT services. Matt transferred into HP from the MOD Civil Service when ATLAS gained the contract.
2005 - 2008 - Mechanic / Driver, Various motor trade work
Operating a six wheel curtain side fully enclosed truck for the transportation of classic and prestige cars to customers and dealerships throughout the UK.
Haulage of palletised goods UK wide.
2002 - 2004 - European software engineer , Samsung UK, Service division (Notebooks)
Samsung are a world leader in electronics manufacture. At the time, the entire European notebook service division was managed via the UK.
Windows server / file and print / RAID / Active directory 2003
McAfee EPO anti-virus
Windows XP, 7 & 8 Workstation imaging / sysprep / ghost / SMS/SCCM
Networking TCP/IP / subnets / DHCP / DNS
Service desk management in an ITIL defined service delivery model working to key performance indicators and service level agreements to ensure business as usual service delivery.
Created and maintained the Apache on Linux support portal at providing firmware and driver downloads, self help support, warranty registration, on line repair tracking and dealer resources.
2010 - present
2010 - present